Student Account Guide

Developer: this list is to act as anchor links to categories below.

Calendar and Payment Information
Paying Your Bill
Outside Scholarships
Veterans' Benefits
Third Party Payments/Vocational Rehabilitation
Staff Waiver Benefits
Revised Balance Due
Refunds, (Drops)
Credit Releases
Requests for Financial Relief
Returned Check Policy
Frequently Asked Questions

Calendar and Payment Information

View the 2008-2009 Learner Services Calendar for Important Term Dates
View the 2007-2008 Learner Services Calendar for Important Term Dates.

Paying Your Bill

Granite State College accepts personal checks, money orders and credit cards (Visa, Master Card and Discover).

An interest-free monthly payment plan is available through Tuition Pay. For more information call Tuition Pay at 1-800-635-0120 or visit their Website at www.tuitionpay.com.

Payment Options

Payments Online: If you have a WebROCK (formerly Web for Student) account, you may make electronic check and/or credit card payments online.

1. Go to My Granite: http://blackboard.granite.edu and log in.
2. Click on WebROCK tab
3. Select "Make Online Payment" and follow directions.

Payments by Mail: You may mail your check or credit card payment to:

Student Accounts
Granite State College
8 Old Suncook Road
Concord, NH 03301.

Outside Scholarships

If you have been awarded a scholarship by any agency, other than Granite State College, please mail or fax a copy to Student Accounts in Concord. Or, you may bring a copy of the award letter into your local learning center.

Please note: Outside scholarships may affect your financial aid eligibility.

Veterans' Benefits

Veterans and their eligible dependents may apply for educational benefits before the start of each semester. Returning veteran students must reapply for benefits each semester.

Information on New Hampshire Army National Guard benefits is also available at www.nh.ngb.army.mil/

Third Party Payments/Vocational Rehabilitation

If all, or parts of, the charges are to be paid by an employer or other third party, it is the student's responsibility to obtain written authorization on official letterhead from the third party. Unless this authorization is presented at the time of registration, the student will be asked to pay in full, at the time of registration.

Please Note: Third party billing is not allowed if the company's payment is contingent upon the final grade for the course or other conditions. If a company has a reimbursement-to-student policy, the student is responsible for the total bill at the time of registration.

Staff Waiver Benefits

USNH employees may use the Tuition Waiver to enroll in up to a total of 5 courses (Credit or Non-Credit) per fiscal year. Waivers are pro-rated for percent-time appointments, (appointments of 51% - 75% are allowed up to 3 courses per fiscal year and appointments of 50% are allowed up to 2.5 courses per fiscal year).

This benefit includes employer paid coverage, (at the rate indicated below), for the courses and any mandatory fees generally required of other students.

Credit courses are waived at 100%. Non-Credit courses are waived at 50%.

Granite State College and USNH consider the registration and academic services fees mandatory and, therefore, covered by the waiver. All other fees are not covered and must be paid in full at the time of registration or when submitting the appropriate application, form or request.

Waiver forms are available by contacting your Human Resource Office. A valid waiver must be presented at the time of registration.

For full detail on terms and conditions of the USNH Tuition Waiver Plan, go to www.usnhhr.unh.edu/benefits/tuition-waiver.html and click on "Tuition Benefit Policy USY V.A.9".

Revised Balance Due

Students may use the Granite State College Remittance Form (PDF/22KB) to inform the Bursar's Office of any information that will affect the balance due on their student account. Students are required to complete and submit this form when:

• The amount of the payment made is different from the "Pay this Amount" balance on their student account
• There are other credits (loans, scholarships, Academic Management Services monthly payment option, etc) not shown on their account that will pay some or all of the "Pay this Amount" balance
• They are no longer planning on attending

Refunds (Drops)

Note: Please check with the Financial Aid Office before dropping/withdrawing if you are receiving financial aid (grants and/or loans). Depending on the aid you have received, you may be responsible for repaying some or all of the aid to the College if you withdraw. If federal financial aid has been received, it will be returned to the lender in accordance with the U.S. Department of Education regulations in effect at the time of the withdrawal. The return of aid may create an unpaid balance due to Granite State College.

Requests for tuition refunds, as a result of dropping a course, will be considered only if the student completes official drop procedures. Students must file a change of registration form with the College or write a letter requesting that the course be dropped. Change of registration forms are available at all regional centers. The date the change of registration form is received by the College is the official drop date, not the postmark. This date will be used to determine any financial adjustments.

Please consult your course bulletin for the current refund policy and schedule.

Credit Releases (Credits from Financial Aid)

The refund process will begin the 5th week of the term. After that time, student accounts are reviewed for credit releases on a weekly basis. Checks will be printed on Tuesday for any credit balances released by the end of the business day on the previous Friday. Checks cannot be picked up at Granite State College as they are mailed directly from the Controller's Office in Durham, NH. You may track the status of disbursements to your account and any subsequent release of funds on WebROCK at webcat.unh.edu:8886.

Requests for Financial Relief

A student may request financial relief if unusual or extenuating circumstances exist which are beyond the student's control and which prevent the student from completing their coursework. Petition forms are available below.

Petition forms:
* Petition for Variance (PDF/15KB)
* Petition Form (PDF/14KB)
* Appeal of Petition Decision (PDF/12KB)

A student must officially withdraw from the course(s) prior to beginning the process of requesting financial relief.

Returned Check Policy

A $25 processing fee will be charged for all checks returned for insufficient funds.

Frequently Asked Questions

Q: I'm the parent or spouse of a student...If I pay the bill, why won't the staff at Granite State College speak to me about their account?

A: According to FERPA, (the Family Educational Rights and Privacy Act of 1974), student academic and account information is confidential between Granite State College and the student. The student may grant permission for other people to have access to this information. A "Release of Student Information Permission Form" may be obtained at our Learning Centers.

Q: What should I do if I have a question about my student account, (billing, refunds, financial aid disbursements, etc.)?

A. You may review up to date student account information on WebROCK by going to the www.granite.edu website and clicking on MyGranite, you will have immediate access to your account information, by term, including charges, payments, financial aid disbursements and release of credit balances.

If you need a User Name and Password, are having trouble accessing MyGranite or if you have further questions about setting up your account, click on the “Login Help” tab on the front page of the MyGranite/Bb page.

If you still have questions about your student account, please send an email to student.accounts@granite.edu or call the student accounts office or (603) 228-3000 X330, or call your local center.

Q: Why is my financial aid not on my account?

A.Financial aid disbursements to student accounts, typically, begin after the add/drop period of the term and may occur at any time during the term depending on your individual situation. If you are expecting financial aid and it is not reflected on your account, please call the Financial Aid Office at (603) 513-1392.

Q: I'm expecting a credit release from my financial aid...when will I receive my check?

A: Financial aid disbursements to student accounts typically begin the fifth week of the term and may occur at any time during the term depending on your individual situation. Student accounts are reviewed for credit releases on a weekly basis. Checks will be printed on Tuesdays for any credit balances released by the end of the business day on the previous Friday. Checks cannot be picked up at Granite State College as they are mailed directly from the Controller's Office in Durham, NH. You may track the status of disbursements to your account and any subsequent release of credit balances on WebROCK at webcat.unh.edu:8886.

Q: I have received a "Form 1098-T" from the College...what does it mean?

A: Granite State College is required to file Form 1098-T with the Internal Revenue Service to report certain enrollment and identifying information for payments received toward "Qualified Tuition and Related Expenses" in a tax year.

IRS Form 1098-T provides information from educational institutions to students which may be of use in determining a student's eligibility for tax credits, (Hope Scholarship Credit or Lifetime Learning Credit), available through the Taxpayer Relief Act of 1997.

Granite State College cannot determine whether you are eligible to receive tax credits. Please consult your personal tax advisor or the IRS for more information. The IRS phone number is 1-800-829-1040 and their Website address is www.irs.gov.